_posts/2015-04-13-introducing_jira_service_desk.html (15 lines of code) (raw):

--- layout: post status: PUBLISHED published: true title: Introducing JIRA Service Desk id: 5f791fca-237b-4f93-9f74-71910a783435 date: '2015-04-13 20:21:14 -0400' categories: infra tags: [] permalink: infra/entry/introducing_jira_service_desk --- <p>As part of our ongoing efforts to streamline our service offerings, and to make it easier to interact with the Infrastructure team we are launching an instance of JIRA Service Desk.&nbsp;</p> <p>This should make it much simpler to submit common JIRA issues, such as SVN->GIT migration, New wiki, New JIRA project, etc. The forms ask for the minimum amount of data we would need to complete the request.&nbsp;</p> <p>One common theme we found that delayed resolution was needing additional information to action tickets. Service Desk allows us to request the exact information needed for a specific task.&nbsp;</p> <p>We would like to ask everyone to start using this to submit new issues. You can access this new service here: &nbsp;<a href="https://helpinfrahelpyou.apache.org">https://helpinfrahelpyou.apache.org</a>&nbsp; &nbsp;or &nbsp;<a href="https://infrahelp.apache.org">https://infrahelp.apache.org</a></p></p>