TOOLS = [ { "type": "function", "function": { "name": "verify_identity", "description": "Verifies the customer's identity using booking reference, full name, and flight number.", "parameters": { "type": "object", "properties": { "booking_reference": { "type": "string", "description": "Customer's booking reference." }, "full_name": { "type": "string", "description": "Customer's full name." }, "flight_number": { "type": "string", "description": "Flight number." } }, "required": ["booking_reference", "full_name", "flight_number"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "ask_clarification", "description": "Prompts the customer for clarification on their request.", "parameters": { "type": "object", "properties": { "prompt": { "type": "string", "description": "The prompt to ask the customer." } }, "required": ["prompt"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "check_ticket_type", "description": "Retrieves the type of ticket (non-refundable, refundable, flexible) based on the booking reference.", "parameters": { "type": "object", "properties": { "booking_reference": { "type": "string", "description": "Customer's booking reference." } }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "process_full_refund", "description": "Processes a full refund to the original payment method.", "parameters": { "type": "object", "properties": { "booking_reference": { "type": "string", "description": "Customer's booking reference." } }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "check_fare_rules", "description": "Retrieves specific fare rules to determine applicable refund amounts.", "parameters": { "type": "object", "properties": { "booking_reference": { "type": "string", "description": "Customer's booking reference." } }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "process_partial_refund", "description": "Processes a partial refund based on fare rules.", "parameters": { "type": "object", "properties": { "booking_reference": { "type": "string", "description": "Customer's booking reference." }, "refund_amount": { "type": "number", "description": "The amount to refund." } }, "required": ["booking_reference", "refund_amount"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "offer_flight_credit", "description": "Offers flight credit for future use, subject to an administration fee.", "parameters": { "type": "object", "properties": { "booking_reference": { "type": "string", "description": "Customer's booking reference." } }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "rebook_without_fee", "description": "Rebooks the customer on the next available flight without additional charges.", "parameters": { "type": "object", "properties": { "booking_reference": { "type": "string", "description": "Customer's booking reference." } }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "prioritize_rebooking", "description": "Gives affected customers priority for rebooking.", "parameters": { "type": "object", "properties": { "booking_reference": { "type": "string", "description": "Customer's booking reference." } }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "offer_accommodation", "description": "Offers hotel accommodation to the customer.", "parameters": { "type": "object", "properties": { "booking_reference": { "type": "string", "description": "Customer's booking reference." } }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "process_change_no_fee", "description": "Processes flight changes without any fees, subject to availability.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "apply_change_fee", "description": "Applies necessary change fees and any fare differences.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "apply_standard_change_fee", "description": "Applies the standard change fee for changes within 7 days of departure.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "apply_lesser_change_fee", "description": "Applies a lesser or no change fee based on ticket type for changes beyond 7 days.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "provide_alternative_options", "description": "Provides alternative flight options to the customer upon request.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, # Functions related to rebooking { "type": "function", "function": { "name": "check_next_available_flight", "description": "Retrieves the next available flight operated by our airline.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "book_flight", "description": "Books the customer on the specified flight.", "parameters": { "type": "object", "properties": { "flight_details": {"type": "string", "description": "Details of the flight to book."} }, "required": ["flight_details"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "check_interline_partners", "description": "Checks interline partners for alternative flight connections.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "book_interline_flight", "description": "Books the customer on an interline partner's flight.", "parameters": { "type": "object", "properties": { "interline_flight": {"type": "string", "description": "Details of the interline partner flight."} }, "required": ["interline_flight"], "additionalProperties": False } } }, # Functions related to refunds and compensation { "type": "function", "function": { "name": "determine_refund_method", "description": "Determines whether to refund to the original payment method or offer travel credits.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "process_refund", "description": "Processes the refund to the original payment method.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."}, "original_payment_method": {"type": "string", "description": "Original payment method used."} }, "required": ["booking_reference", "original_payment_method"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "apply_travel_credit", "description": "Applies travel credits to the customer's account with a bonus percentage incentive.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."}, "bonus_percentage": {"type": "number", "description": "Bonus percentage to apply to the travel credit."} }, "required": ["booking_reference", "bonus_percentage"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "check_compensation_eligibility", "description": "Determines the customer's eligibility for compensation based on various factors.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, # Functions for special circumstances { "type": "function", "function": { "name": "process_flexible_cancellation", "description": "Processes full cancellation or flight credit without fees upon receiving a medical certificate.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."}, "medical_certificate": {"type": "string", "description": "Medical certificate provided by the customer."} }, "required": ["booking_reference", "medical_certificate"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "waive_change_fees", "description": "Waives change fees due to medical emergencies or military orders.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."}, "documentation": {"type": "string", "description": "Relevant documentation provided by the customer."} }, "required": ["booking_reference", "documentation"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "apply_bereavement_flexibility", "description": "Offers flexibility on cancellations or changes for bereavement cases.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."}, "bereavement_documentation": {"type": "string", "description": "Bereavement documentation provided by the customer."} }, "required": ["booking_reference", "bereavement_documentation"], "additionalProperties": False } } }, # Functions for group bookings { "type": "function", "function": { "name": "process_partial_group_cancellation", "description": "Allows individual cancellations within a group booking.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Group booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "permit_name_change", "description": "Permits one name change per passenger at no additional cost if made 7+ days before departure.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Booking reference."}, }, "required": ["booking_reference"], "additionalProperties": False } } }, # Functions for unaccompanied minors { "type": "function", "function": { "name": "arrange_supervision", "description": "Ensures proper supervision is arranged for flight changes involving unaccompanied minors.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Booking reference of the unaccompanied minor."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "prioritize_minors_rebooking", "description": "Prioritizes rebooking for unaccompanied minors on the next available flight.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Booking reference of the unaccompanied minor."} }, "required": ["booking_reference"], "additionalProperties": False } } }, # Functions for handling FAQs { "type": "function", "function": { "name": "prioritize_missed_connections", "description": "Rebooks customers on missed connections caused by airline delays without additional fees.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "offer_available_upgrades", "description": "Offers available upgrades based on fare class availability.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "process_destination_change", "description": "Allows changes to a different destination, applying any fare differences and change fees.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."}, "new_destination": {"type": "string", "description": "New destination requested by the customer."} }, "required": ["booking_reference", "new_destination"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "assist_third_party_booking", "description": "Assists with third-party bookings if eligible for direct airline handling.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Third-party booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, { "type": "function", "function": { "name": "assess_compensation_request", "description": "Evaluates the customer's compensation request based on airline policy.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."} }, "required": ["booking_reference"], "additionalProperties": False } } }, # Final case resolution function { "type": "function", "function": { "name": "case_resolution", "description": "Finalizes and closes the customer case with all resolution details.", "parameters": { "type": "object", "properties": { "booking_reference": {"type": "string", "description": "Customer's booking reference."}, "resolution_details": {"type": "string", "description": "Details of how the case was resolved."} }, "required": ["booking_reference", "resolution_details"], "additionalProperties": False } } } ]