checkEligibilityAndPossiblyInitiateReturn: async()

in src/app/agentConfigs/customerServiceRetail/returns.ts [233:298]
55 lines of code
6 McCabe index (conditional complexity)

    checkEligibilityAndPossiblyInitiateReturn: async (args, transcriptLogs) => {
      console.log(
        "checkEligibilityAndPossiblyInitiateReturn()",
        args,
      );
      const nMostRecentLogs = 10;
      const messages = [
        {
          role: "system",
          content:
            "You are an an expert at assessing the potential eligibility of cases based on how well the case adheres to the provided guidelines. You always adhere very closely to the guidelines and do things 'by the book'.",
        },
        {
          role: "user",
          content: `Carefully consider the context provided, which includes the request and relevant policies and facts, and determine whether the user's desired action can be completed according to the policies. Provide a concise explanation or justification. Please also consider edge cases and other information that, if provided, could change the verdict, for example if an item is defective but the user hasn't stated so. Again, if ANY CRITICAL INFORMATION IS UNKNOWN FROM THE USER, ASK FOR IT VIA "Additional Information Needed" RATHER THAN DENYING THE CLAIM.

<modelContext>
${JSON.stringify(args, null, 2)}
</modelContext>

<conversationContext>
${JSON.stringify(transcriptLogs.slice(nMostRecentLogs), args, 2)}
</conversationContext>

<output_format>
# Rationale
// Short description explaining the decision

# User Request
// The user's desired outcome or action

# Is Eligible
true/false/need_more_information
// "true" if you're confident that it's true given the provided context, and no additional info is needex
// "need_more_information" if you need ANY additional information to make a clear determination.

# Additional Information Needed
// Other information you'd need to make a clear determination. Can be "None"

# Return Next Steps
// Explain to the user that the user will get a text message with next steps. Only if is_eligible=true, otherwise "None". Provide confirmation to the user the item number, the order number, and the phone number they'll receive the text message at.
</output_format>  
`,
        },
      ];

      const model = "o1-mini";
      console.log(`checking order eligibility with model=${model}`);

      const response = await fetch("/api/chat/completions", {
        method: "POST",
        headers: {
          "Content-Type": "application/json",
        },
        body: JSON.stringify({ model, messages }),
      });

      if (!response.ok) {
        console.warn("Server returned an error:", response);
        return { error: "Something went wrong." };
      }

      const completion = await response.json();
      console.log(completion.choices[0].message.content);
      return { result: completion.choices[0].message.content };
    },